eShop Terms and Conditions

VitaCell International Co. Ltd (hereinafter referred to as "the company", "us", "we" or "our") (Address: 3/F CRAWFORD TOWER, 99 JERVOIS ST, SHEUNG WAN) provides content and services on this VitaCell eShop website ("eShop"). Under this disclaimer, by getting access to and/or purchasing in the eShop website, you are acknowledging that you have read, understood, and agreed, to be bound by these terms and conditions as amended from time to time at our sole discretion.


  • The product picture(s) at eShop is simply for reference only. Product colours may vary. All take material object as the standard.
  • Depending on real situations, VitaCell eShop's product prices, promotions, terms and conditions as well as restrictions may be different from other sales channels.
  • The product prices exclude all logistic costs. If there is any extra logistic fee, it shall not be given any bonus reward point(s).
  • Once the Cash Coupon is redeemed (used or not used), the Cash Point cannot be returned.


  • After receiving your order, we will check the information you provide for validity. We also verify the pricing, quantity and current stock status of the purchased products. We reserve the right to decline any order submitted and/or limit the product quantities purchased by you, without giving any reason. In the event that a product is out of stock, you will receive notification of order cancellation.


  • After customers completed order confirmation, the payment procedures will be processed in PayPal Payment Gateway or PayDollar Payment Gateway⁽¹⁾. We will not capture user's credit card information in this process. Customers will only be charged when the order is successfully accepted.
  • Cash on Delivery (COD)
    1. NOT applicable for orders with value over HK$10,000
    2. NOT applicable for EF lockers and convenience stores
    3. Couriers may collect the amount rounded to the closest Hong Kong Dollar
  • Bank-In Deposit: Teller, ATM, Phone Banking, Online Banking
    1. Bank of China
      VitaCell International Co. Ltd
    2. After depositing the funds, you can send the deposit slip together with the order number to S-CELL Customer Service via WhatsApp (63542288) or email (
    3. Payments arranged during non-working hours (working hours from 9:30am to 6:00pm, Monday to Friday) will be confirmed the next working day.


  • If your single purchase is over HK$500⁽²⁾, S-CELL with provide free standard express delivery service⁽³⁾. If the order amount is less than HK$500, additional delivery charge of up to HK$25 will be imposed for each delivery service. Courier's shipment charges are calculated depending on either actual product weight or volume weight, whichever higher. Couriers may re-weight and re-measure to confirm the calculation.
  • Delivery arrangement: Delivery locations include Hong Kong Island, Kowloon, New Territories and outlying Islands. No delivery services on Sundays and public holidays.
  • Actual delivery time depends on the order payment.
  • Product(s) would be delivered within 3 to 5 working days after the order placed.
  • During bad weather conditions (e.g. black rainstorm signal, typhoon no. 8 or above), we will suspend and rearrange delivery scheduled.
  • Delivery cities: Overseas delivery locations include Macau, Taiwan, Mainland China, Singapore and Malaysia. Delivery services in other overseas countries will be available in a near future
  • All pending self-pick-up orders should be picked up within 7 working days, or the order will be cancelled and coupon used will not be refunded.


  • Customer or recipient is required to examine the goods immediately upon delivery for any deficiencies and/or damages to their appearances.
  • VitaCell guarantees the exchange of product within 7 days after purchase if customer receives a damaged, defective, or incorrect product⁽⁴⁾. Customers are allowed to exchange it with a product of the same type. If the same product is sold out or out of stock, customers may exchange their product with another product of the same kind and same price. Re-delivery will be arranged and no standard express delivery charge⁽³⁾ will be imposed.
  • For goods exchange, please contact us and provide purchase record for arrangement.
  • In the event of discovering damaged products when the product is unpacked, please return the damaged or wrong products to VitaCell. Customers may also refuse to pick up the products.


  • All items sold are non-refundable and non-returnable after the completion of payment procedures. Customers must verify all the information, including product models, specifications and prices carefully before placing order. Should you need any assistance on more product information, you can contact us at (852) 3979 7100 or email to

Privacy protection

We commit to safeguard you privacy with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong.

We respect the privacy rights of our members and recognize the importance of protecting personal data. We promise to quote and abide by the principles and regulations of the Hong Kong Personal Data (Privacy) Ordinance to protect the privacy of users' personal data. This website will collect, save and use various personal data in a lawful and fair way, which is only for the business operation and other related activities of this website. This website respects the privacy of customers and promises not to sell, share or buy or sell customer personal data collected online to third parties. No information will be disclosed to unauthorized persons. We will only retain your information when required by law or when it is related to the purpose of collection. We collect personal data in two ways, including when you confirm an order or register for services provided by us. By registering, you have agreed to our collection of your personal data.

If you send us an order for goods, we must keep your personal information including name, email address, phone number, address so that we can follow up and complete your order. The saved bank card information will not be shared with third parties and will only be used in our payment service provider's system to follow up your order. Through the verification of information and identification verification, we can obtain information. We may give your name, phone number, and address to a third party (such as a courier company) in order to ship the goods. The details included will help us follow up your order and allow you to check the status of your order at any time. We may use your personal data to send you new product information that interests you. We will not sell your information to third-party marketing agencies.

Disclaimer statement

To facilitate access by users to information provided by or via other parties, this website may provide or assist in providing links to external websites through its pages. The provision of these links gives rise to no statement, representation or warranty, express or implied, that we agree or endorse the contents of these external sites. Any use of or access to these linked websites are solely at users' own risk.

To the fullest extent permitted by applicable law, we disclaim all warranties or representations, express or implied, arising out of or in connection with the contents and the use of this website. we shall not be liable for any loss, damage, costs or expenses (whether direct, indirect or consequential) arising from any content or service or any use, misuse or reliance of this website, the information appearing on this website or provided through links to third party websites.

By using this website, you agree to accept unconditionally the terms of this disclaimer and as they may be revised and/or amended from time to time without prior notice. Please check this web page regularly for any revisions and/or amendment which may be made.

The products on or through this Site are not approved to diagnose, treat, cure or prevent disease.

This Site is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on this Site, including information that may be provided on this Site directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options.

Information provided on this Site and linked websites, including information relating to medical and health conditions, treatments and products may be provided in summary form. Information on this Site including any product label or packaging should not be considered as a substitute for advice from a healthcare professional. This Site does not recommend self-management of health issues. Information on this Site is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment. Contact your healthcare professional promptly should you have any health related questions. Never disregard or delay medical advice based upon information you may have read on this Site.

You should not use the information or services on this Site to diagnose or treat any health issues or for prescription of any medication or other treatment. You should always consult with your healthcare professional and read information provided by the product manufacture and any product label or packaging, prior to using any medication, nutritional or homeopathic product or before beginning any exercise or diet program or starting any treatment for a health issue. Individuals are different and may react differently to different products. You should consult your physician about interactions between medications you are taking and nutritional supplements.


  • If there is any inconsistency or conflict between English and Chinese versions of this disclaimer, the Chinese version shall prevail.
  • In case of dispute, VitaCell International Co. Ltd reserves the rights for final decision.


⁽¹⁾PayDollar Security Policy: PayDollar is a leading, secure and reliable international payment service provider to banks and online merchants since 2000. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorization using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. PayDollar supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified by VISA, MasterCard SecureCode for added security protection for both customers and merchant.

⁽²⁾Single purchase excludes purchase amount with coupon value, reward points and/ or other promotional discounts.

⁽³⁾Standard delivery service charges do not include below:

  • Additional charge: Shipments delivered to Hong Kong's residential address will be subject to HK$20 surcharge. Shipments delivered to Hong Kong's remote areas will be subject to HK$30 surcharge. Payment method of the above service charges can be bounded with the shipping charges. Shipments collected from or delivered to the above locations require an additional business day. If residential address locates in remote area, only Remote Area Surcharge will be imposed.
  • The first 6 days (from the day customer first receives SMS notification or contacted by our courier) are defined as Free Storage Period. Shipment Storage Surcharge will be implemented starting from the 7th day stored in S.F. Express due to customer reason.

⁽⁴⁾Product exchange request will NOT be accepted under any of the following conditions:

  • Return request is submitted over 7 working days after the date product is received;
  • Not purchased at VitaCell eShop (;
  • All gift items must be returned together with the returned products. Otherwise the retail value of the gift items will be charged;
  • Official purchase invoice is missing;
  • Request based on personal preference only;
  • Product is damaged due to improper usage/handling;
  • VitaCell International Co. Ltd reserves the final right of determination.